KCV BRAND POLICIES

(Please email kcv@kathycvang.com" for questions, comments, cancellations, exchanges, refunds.

If it's an existing order, please include order number.)

Fabrics used by KCV are special and limited. In the case that you purchase an Out-of-Stock garment, you will simply be notified and refunded.

ORDER CANCELLATIONS:

You will have a 24-hour window from the purchasing time to fully cancel your order. Any cancellations past the 24 hour mark will already be in the works and cannot be canceled. 

REFUND (STANDARD SIZING):

Unworn/Unwashed standard-sized garment(s) are eligible for a full refund within 30 days of receiving garment(s). Once the product is returned, a refund will be issued. 

REFUND (CUSTOM SIZE):

No refunds for Custom sized garments, but order may be canceled 24 hours within ordering. Offering a custom sizing option (recommended over standard-sizing) , everything is made to fit you. Buy what you can commit to, triple check your measurements, or let the product sit in the cart for a while and see if you would still like to own it.

EXCHANGE (STANDARD SIZING):

Exchanges are welcomed. Simply email which size you'd like to exchange for, send the unworn product back within 30 days, and your new one will be processed upon receiving it back. If you'd like to exchange your standard size for a custom, create an account to update your measurements on "My Account," and leave a note at the end of the measurement form that you'd like to exchange to a custom. Please keep in mind that standard sized garments are not readily available and will still need to be made from scratch as well. 

EXCHANGE (CUSTOM SIZE):

Please re-measure yourself before re-submitting measurements. Use the contact page to ask for help if the instructional photos are not clear. Once garment is shipped back, the process will restart to send you a new one. Please allow up to 4 weeks to receive your exchanged size.

SHIPPING:

It takes about 3-5 weeks from the purchase date to receive your order (even exchanges). Fabrics are printed and dyed by demand in small batches, so please allow time for this process. Please plan ahead if you have a deadline. Expedited production is currently not an option.

WHAT HAPPENS TO EXCHANGED GARMENTS? IT DEPENDS.

1. Donated
2. Recycled
3. Upcycled

END LIFE:

Done with the garment? Email KCV for an address to ship it back. KCV will recycle/upcycle/repair/donate it.

DISCLAIMERS:

  • This brand is not intended for childrenswear (at least not yet). Please email for any concerns.

  • Please Contact KCV to ensure your garment will arrive in time before purchasing. Plan ahead if you are purchasing to wear to an event with a tight deadline.

  • On rare occasions, but not impossible, even custom garments may need alterations. Advanced measurements are recommended to have 0 to very minor alterations.